Last Updated: 13 October 2025
Version: 1.0
Effective Date: 13 October 2025
Welcome to Skippership (“we,” “us,” or “our”). Thank you for choosing our Services! These Terms of Service (“Terms”) explain how you can use our website, tools, and analytics services, including session recordings, heatmaps, AI insights, and goal tracking (“Services”). By accessing or using our Services, you agree to these Terms. If you disagree, please do not use the Services.
1. Eligibility
You must be at least 13 years old (or the minimum age required in your country) and legally able to agree to these Terms.
If using the Services on behalf of a company or organization, you confirm that you are authorized to agree to these Terms on its behalf.
2. Trial Period
Skippership may offer a 14-day free trial (“Trial”) to new users.
Access to certain features may be limited during the Trial.
Trial users may cancel at any time. No payment will be charged if canceled before the Trial ends.
All data collected during the Trial will be retained for a reasonable period unless you request deletion.
Your Trial period ends automatically after 14 days, and you will be notified before it expires.
3. Account Registration and Security
You must provide accurate, complete, and current information when creating an account.
Keep your account credentials confidential. You are responsible for all activities under your account.
Notify us immediately of any unauthorized use.
We may suspend or terminate accounts that provide false information, engage in prohibited use, or pose a security risk.
4. Services Overview
Our Services may include, but are not limited to:
- Recording and replaying user sessions
- Heatmaps of clicks, scrolls, and attention
- AI-powered insights and analytics
- Conversion and goal tracking
We may modify, pause, or remove features at any time without notice. We are not responsible for any consequences of these changes.
5. User Responsibilities
Use the Services in a legal and ethical manner.
Do not collect or process data illegally, harm or mislead anyone, or attempt unauthorized access to our systems or other users’ data.
Obtain all necessary consents from website visitors before collecting data.
Ensure compliance with all applicable laws when using the Services.
6. Ownership and Use of Data
You retain ownership of all data collected through the Services (“User Data”).
We act as a processor of your data on your behalf, in accordance with our Privacy Policy.
Users may request deletion of their data at any time, subject to legal or technical limitations.
Skippership is not responsible for any consequences resulting from sharing User Data outside the Services.
By providing feedback or suggestions, you grant us a worldwide, royalty-free, perpetual license to use, modify, and integrate it into our Services.
7. Fees and Payment
Subscription fees, if applicable, are billed in advance and non-refundable unless otherwise required by law.
We may modify fees with reasonable notice.
Users are responsible for all applicable taxes.
Subscriptions continue automatically until canceled. You are responsible for all fees incurred through the date of cancellation.
8. Intellectual Property
All content, software, and designs in our Services are our property or those of our licensors.
You may not copy, sell, modify, or reverse-engineer the Services.
You retain ownership of your own website data and content uploaded to the Services.
9. Acceptable Use
Do not use the Services to:
- Break the law or violate third-party rights
- Spread viruses or disrupt the platform
- Collect sensitive personal information without consent
Violation may result in immediate account suspension or termination.
10. Confidential Information
You may access private information about our technology or business.
You agree not to share, misuse, or disclose this information without authorization.
11. Cookies and Tracking
The Services may use cookies or similar technologies.
You can control or disable cookies in your browser settings, but some features may not function correctly if you do so.
12. Third-Party Services
The Services may integrate with third-party tools.
Skippership is not responsible for the privacy practices or data security of third-party services.
Users must review and comply with third-party terms.
13. Disclaimers and Limitation of Liability
Services are provided "as-is" and "as available."
We make no guarantees regarding accuracy, reliability, or suitability.
Insights, analytics, or AI-generated reports are informational only.
We are not responsible for any decisions or outcomes based on these insights.
Skippership and our partners are not liable for indirect, incidental, or consequential damages.
Total liability is limited to the amount paid for the Services in the 12 months before a claim.
14. Indemnification
You agree to indemnify and hold harmless Skippership, its affiliates, employees, and partners from any claims, damages, or expenses arising from:
- Your use or misuse of the Services
- Violation of these Terms
- Infringement of third-party rights
15. Termination
We may suspend or terminate accounts for violations or at our discretion.
Upon termination, access to the Services ends immediately.
Remaining subscription fees are non-refundable unless required by law.
User Data may be deleted within a reasonable timeframe after termination.
16. Changes to Terms
We may modify these Terms.
Updated Terms will be posted with the "Last Updated" date.
Continued use of the Services constitutes acceptance of updated Terms.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of [Specify Country/Jurisdiction].
Users agree to resolve disputes first informally. If unresolved, disputes may be resolved via arbitration, mediation, or competent courts in the user’s jurisdiction.
18. Force Majeure
Skippership is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, internet outages, cyberattacks, or other unforeseen events.
19. Severability
If any part of these Terms is invalid or unenforceable, the remainder remains in effect.
20. Contact Us
Questions about these Terms? Contact us at:
Email: [email protected]