Effective Date: October 14, 2025
Introduction
Skippership (“we,” “us,” or “our”) is committed to protecting your privacy and providing a safe, transparent experience when you use our websites, tools, and services (“Services”), including session recording, heatmaps, goal tracking, and AI analytics.
This Privacy Statement applies to all Services that link to or reference it and explains how we collect, use, store, and share personal data, as well as your choices regarding that data. Additional details may be provided in solution-specific notices or at the point of data collection.
By using our Services or providing personal data, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Statement.
1. What is Personal Data?
“Personal Data” is any information that can identify an individual or make them identifiable. This may include:
- Name, email address, phone number
- Login or account identifiers
- Device information (IP address, browser type, operating system)
- Usage data collected through our Services (session replay, heatmaps, clicks, interactions)
- Payment or billing information, where applicable
2. Data We Collect
2.1 Data You Provide Directly
- Account registration and profile details
- Contact information for support or inquiries
2.2 Data Collected Automatically
- Session Replay, heatmaps, clicks, and other interactions
- Device and system information, including telemetry
- Cookies, pixels, and similar tracking technologies
2.3 Data From Third Parties
- Authorized data from partners or service providers for analytics or marketing purposes
3. How We Use Personal Data
We use personal data to:
- Operate, improve, and secure our Services
- Provide personalized experiences and analytics
- Communicate with you about your use of Services or your account
- Send marketing communications where permitted
- Process payments and manage billing through Stripe
- Prevent fraud and ensure transaction security
We do not sell personal data to third parties.
4. Payments and Financial Information
When you make payments through our Services, we may collect payment details, including credit/debit card numbers and billing information.
We do not store full card details on our servers. Stripe, a PCI DSS-compliant payment processor, securely processes all transactions.
Payment information is used only to:
- Process payments and confirm transactions
- Handle refunds or chargebacks
- Prevent fraudulent activity
Your payment information is handled in accordance with Stripe’s Privacy Policy and applicable laws.
5. Sharing Your Data
We may share personal data in the following ways:
- With service providers, partners, or contractors who help deliver our Services
- If required by law or to protect rights, property, or safety
- Aggregated or anonymized data that cannot identify individuals
We will not share your personal data with third parties for marketing purposes without your consent.
6. Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to:
- Improve website and Service functionality
- Analyze user behavior
- Provide relevant content and insights
You may control cookies through browser settings or opt out of tracking where applicable.
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent where applicable
To exercise your rights, contact us via Privacy Request at [email protected].
We will respond within 30 days or as required by law.
8. Security
We implement reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, or disclosure.
9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described above, comply with legal obligations, or enforce agreements.
When no longer needed, data is securely deleted or anonymized.
10. International Data Transfers
Your data may be transferred and processed outside your country of residence.
We ensure appropriate safeguards, including encryption and secure storage practices.
11. Children’s Privacy
Our Services are not intended for children under 16.
We do not knowingly collect data from children without parental consent.
12. Automated Decision-Making
Some data processing may involve automated methods for analytics or personalization.
Users may request a manual review of automated decisions.
13. Linked Websites
Our Services may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
14. Changes to this Privacy Statement
We may update this Privacy Statement from time to time.
Changes will be posted with a revised effective date.
Continued use of our Services after updates indicates your acceptance of the revised terms.
15. Contact Us
For questions or concerns regarding this Privacy Statement or your personal data, contact:
Privacy Officer
Skippership
[email protected]
[email protected]