Welcome to the Skippership FAQ. Here you’ll find answers to the most common questions about how Skippership works, how to install it, and how we handle privacy and performance.
How do I install Skippership on my website?
Installing Skippership takes just a few minutes.
Simply add our lightweight tracking script to your website’s <head> section, and you’ll start capturing user interactions immediately.
For step-by-step setup instructions, visit the Installation Guide.
Does Skippership affect my site’s performance?
Not at all.
The Skippership script is incredibly lightweight and optimized to have zero impact on your site’s loading speed or user experience.
It runs asynchronously, meaning it never blocks or delays your page content.
What kind of sessions does Skippership record?
Skippership records full user sessions, every click, scroll, and movement exactly as it happened.
You can watch replays to see how users interact with your pages, identify pain points, and improve UX with real behavioral insights.
Can I exclude sensitive areas from being recorded?
Yes, Skippership automatically masks all sensitive data by default.
Fields such as passwords, credit card details, and private text inputs are never recorded, processed, or stored.
You can also manually add extra masking rules inside your dashboard settings.
Is Skippership GDPR and privacy compliant?
Absolutely, Skippership fully complies with GDPR, CCPA, and other global privacy standards.
We provide built-in tools for data masking, user consent, and data deletion upon request to help you stay compliant.
Does Skippership own my data?
No, your data always belongs to you.
Skippership only processes it securely on AWS servers for analytics and functionality.
We never sell, share, or repurpose your data.
Can I pause or stop recording sessions?
Yes, you have full control.
You can pause, disable, or delete recordings anytime directly from your dashboard.
Once paused, no new sessions will be recorded until you reactivate tracking.
How can I contact support?
You can reach our support team anytime through the in-app chat or via email.
We’re available 24/7 to help you with setup, troubleshooting, or general questions.